TERMS OF SERVICE

Article 1 – Definitions

Withdrawal period: the period during which the consumer may exercise their right of withdrawal.

Consumer: a natural person who enters into a distance contract with the business for purposes outside their trade, business, or profession.

Continuous performance contract: a distance contract relating to a series of products or services, the delivery and/or purchase obligation of which is spread over time.

Right of withdrawal: the consumer's right to withdraw from the distance contract within the withdrawal period.

Business: the natural or legal person who offers products or services to consumers remotely.

Distance contract: a contract concluded within a system organized for the remote sale of products or services.

CESOP: the Central Electronic System of Payment information established by the EU.

Article 2 – Identity of the Business

Caroline & Grace Charleston

Article 3 – Scope of Application

These terms apply to every offer made by the business and to every distance contract concluded between the business and the consumer. These terms are made available before the contract is concluded.

Article 4 – The Offer

All offers are non-binding. We reserve the right to modify or withdraw any offer.

Prices clearly display the total cost, including shipping, customs duties, and taxes.

Article 5 – The Contract

The contract is formed at the moment the consumer accepts the offer. A confirmation is sent by email.

Article 6 – Right of Withdrawal

The consumer may withdraw from the contract without giving any reason within 30 days of receiving the product.

Return shipping costs are borne by the consumer.

Article 7 – Costs in Case of Withdrawal

Refunds are issued within 30 days of the withdrawal notice, provided the product is returned in its original condition.

Article 8 – Customs, Import Duties, and VAT

All shipments are sent Delivered Duty Unpaid (DDU). Customers are responsible for import duties, VAT, customs clearance fees, and compliance with local regulations.

Ownership transfers at the time of shipment. We are not liable for customs delays, seizures, or fines.

Customers should review local import regulations before placing an order.

Article 9 – CESOP Compliance

We comply with the EU's CESOP regulation, which requires payment service providers to report payment data.

Article 10 – Conformity and Warranty

Products shall conform to the contract and applicable legal standards at the time of delivery.

Any defects must be reported within 30 days of discovery.

Article 11 – Delivery

Unless otherwise stated, orders are delivered within 30 days.

Customers are responsible for import procedures.

Failure to fulfill import obligations does not constitute valid grounds for cancellation or a refund.

Article 12 – Complaints

Complaints must be submitted within 7 days of identifying the issue.

We will respond within 14 days.

Article 13 – Disputes

These terms are governed by the laws of the United States. Disputes shall be submitted to the applicable U.S. courts.